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Frequently Asked Questions (FAQ)

1. Will you deliver fresh cakes?
A person can enjoy the actual taste of cake only when it's fresh, this is why all the cakes we deliver are prepared only some time before it reaches to the recipient. To achieve the same, we offer customers to choose delivery time as well, so that we know when we need to prepare a cake and get it delivered. We ensure that customer always enjoys the freshest possible cake. We do not believe in delivering stale cakes.
2. How can I trust the quality of cake delivered by Winni?
We procure cakes from top and renowned bakeries in town. This help us to ensure that customer always get quality cakes and consistent taste. We promise to deliver quality products when ordering from Winni.in
3. Does Winni provides midnight delivery as well? Is there any extra charge for it?
Yes, we do provide midnight delivery. The midnight delivery time is from 11:00 PM to 11:59 PM. Although we try our best to deliver order as close to 23:59 as possible, it is always suggested to have midnight orders placed well on time. We charge Rs. 250 extra for midnight delivery.
4. What if recipient is not available when delivery person reaches there? Will you re-attempt delivery?
We do not attempt to deliver again, but we would call recipient and sender to know if we can deliver their order to any neighbour or near by place. Unable to do so will lead to cancellation of order and no refund will be made in case of perishable products like cakes, chocolates and flowers.
5. While placing order, why do I see delivery time disabled?
Sometimes we get large number of orders for delivery at a particular time slot. In this case, that particular time slot is disabled to prevent taking any more orders. If you are need help in finding time slot for that day, please contact our customer support
6. Are there any delivery charges?
Delivery charges varies from location to location. When you provide pin code of the delivery address, our website will show you the delivery charges for that particular location. Delivery charges ranges between Rs. 0 – 300 rupees.
7. Are there any hidden charges (Sales Tax) when I make a purchase on Winni?
There are NO hidden charges when you make a purchase on Winni. The prices listed for all the items are final and all-inclusive. The price you see is exactly what you need to pay. Delivery charges may be extra depending on the location and other parameters.
8. Do you take same day orders as well?
Yes, we do take same day orders till a fixed time on that particular day. It is always advisable to place same day order well on time to avoid any delivery problem. The later you place order, less chances will be there to find an available time for delivery.
9. When and how can I cancel my order?
You can cancel your order 24 hours before delivery time. After that, order cancellation requests will not be entertained. If you placed an order whose delivery time is within 24 hours of order placing time then order can't be cancelled and no refund will be processed for the same. For cancelling your order, you need to send us an email on info@winni.in with the order id from the same email address which you have placed that order.
10. How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. If you have paid online for your order, it may take 7-14 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Winni.
11. Can I order a product that is 'Out of Stock'?
Unfortunately, products listed as 'Out of Stock' are not available for sale.
12. Is it necessary to have an account to shop on Winni?
You can shop on Winni by providing just your email address. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Winni account, you can enjoy a personalized shopping experience, including recommendations, saved address and a quicker checkout.
13. How do I pay for products on Winni?
Winni offers you multiple payment options ranging from Credit Card, Debit Card, Net Banking from all major banks. Whatever be your online mode of payment, you can rest assured that Winni's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. Winni accepts payments made using Visa, MasterCard, Maestro and American Express. (Cards issued by only Indian banks are supported at present). For non-indian customer we provide PayPal option as well.
Need any help regarding placing order, or have any concern regarding service or products. We would be happy to help you with that.
Call us at
+91 - 7829463510
(For general queries)
OR
+91 - 8971272132
(For complaints & order status)

8 AM - 11 PM IST
For more ways to reach out to us, visit Contact Us